Duo Business Communications Llc.
Virtual Office
Global competitiveness and the necessity to be closer to
customers prompted the new service from Duocom, the VIRTUAL OFFICE which allows companies
to be present in any market of the world without being there physically. The
virtual office gives you the ability to have an "office" in any foreign
country while you are in another part of the world. At the same time save
on expenses such as salaries, rent and other costs that are typical when you have
a branch office abroad.
WHAT IS THE VIRTUAL OFFICE?
The Virtual Office is a service that allows you to have an International
access number or toll free (same as the 1-800 in the US) in the countries that
you choose to. Every time someone uses your International toll free numbers, the calls
are transferred to the telephone number(s) that you want anywhere in the world.
WHAT IS INTERNATIONAL TOLL FREE?
It is a telephone number that is paid by the party receiving the calls.
The person using your International Toll Free accesses your number from anywhere
within a country and the calls are then forwarded to you the receiver.
WHAT IS THE VIRTUAL OFFICE USED FOR?
- Customer service.
- Emergency service.
- Travel assistance.
- International sale service.
- To link directly between you, your customers and employees.
- Telecommuters (employees that work from home) permanent or travelling.
- Centralization of the work and saving.
HOW DOES THE VIRTUAL OFFICE WORKS?
When a client or employee wants to call you:
- They simply dial your International Toll Free number.
- We transfer the calls to your telephone number in your country.
ADVANTAGES OF THE VIRTUAL OFFICE
There are many advantages but to highlight a few:
- Maintain a presence in many foreign markets at very low costs.
- Centralize the services in countries where the costs are advantageous.
- Can be used from any: public, private, hotel telephone.
- Savings in telecommunications costs and service to your customers.
- Convenience and image since you are "present" in those foreign markets.
OPTIONS OF THE VIRTUAL OFFICE
We offer two types of Virtual Offices:
- DIRECT VIRTUAL OFFICE:
Calls are transferred directly to your phone. You may change the destination
as many times as you need to.
- AUTOMATED VIRTUAL OFFICE: (automated switchboard)
This service allows to have all you employees or departments under a same "virtual office."
When someone calls to your International access number(s), the switchboard answers
the calls as directed. You have a variety of menus that can be customized to
your needs such as:
- The menu can say: "Welcome to ABC company, for sales press 1, for accounting
press 2…".
- You can design a menu such as: i.e. "Please dial the extension of the
person you want to reach". Each extension is personalized in order to
transfer the calls to the specific person.
- You can also create a menu such as: i.e. "Please dial 1 for information
on houses, dial 2 for information on apartments.." these menus can have
sub-menus and at the end give the concrete information that the client requests.
When someone calls your International Access Number(s) with automated switchboard:
- They will hear i.e." Welcome to ABC company, please dial the extension of
the person that you want to reach or zero for an operator."
- The caller dials XXX
- The incoming call is then transferred to the telephone number
programmed for each extension.
The automatic switchboard works 24 hours a day, 365 days a year
doing exactly what you want. We will adapt the switchboard to your needs.
NOTE: Dialing extension works only in those parts of the world where
touch tone telephones are available
VIRTUAL OFFICE OPTIONS
We will adjust the Virtual Office to meet your requirements.
We can customize your switchboard so that it will answer in several languages.
REAL TIME SERVICE AND SUPPORT THROUGH THE INTERNET
Our services include administrative support through the Internet
which allows you to:
- See all the details relative to your Virtual Office.
- Details of your expenses.
- Make changes for the destination numbers (where you receive your calls).
TYPES OF INTERNATIONAL ACCESS NUMBERS
- UNIVERSAL: (the same number used from many countries)
With this type of access number you will have a unique International
Access Number that can be used throughout the following countries:
Germany, Australia, Austria, Belgium, Canada, Korea, Denmark, Finland,
France, Holland, Hong Kong, England, Ireland, Israel, Japan, Malaysia, New
Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, Countries to be
included 08-99: Spain, Italy.
- INTERNATIONAL SERVICE (one number per country)
With this service you will have one International Access Number in each
country that you select from the following list:
Germany, Australia, Austria, Belgium, Brazil, Canada, Korea, Chile, China,
Colombia, Costa Rica, Denmark, Spain, Fiji, Finland, France, Greece, Holland,
Hong Kong, Hungary, Iceland, Indonesia, England, Ireland, Israel, Italy,
Jamaica, Japan, Luxembourg, Malaysia, Mexico, Monaco, New Zealand, Norway,
Philippines, Poland, Portugal, Puerto Rico, Republic of the Dominican
Republic Russia, Singapore, South Africa, Sweden, Switzerland, Taiwan,
Thailand, Venezuela, USA.
- GLOBAL (one shared number per country)
All countries included in the International Service as well as:
Antigua, Argentina, Bahrain, Barbados, Belarus, Brunei, Bulgaria, Croatia,
Egypt, Estonia, French Guyana, Guadeloupe, India, Island of the Meeting,
Lithuanian, Macedonia, Malt, Martinique, Nicaragua, Pakistan, Papua New
Guinea, Czech Republic, Rumania, Senegal, Slovakia, Slovenia, Sri Lanka,
St. Kitts& Nevis, St. Pierre and Miquelon, Syrian, Turkey, Ukraine, Yemen.
The access number is shared.
NOTE: Each type of International access number is dialed differently.
RATES
The rates for International Access Number vary according to the type of
service and the destination country where the calls are terminated. Please
submit the list of the originating countries you need Access Numbers and the
termination country(s) so that we may quote you.
For international service, a minimum monthly usage of $1000 is required. There is a
penalty for the difference to $1000 up to a $400 maximum.
For services originating only in the US and Canada, the minimum monthly usage is $300
with a maximum penalty of $100.
Payments must be pre-paid through a credit card or bank transfer.
All payments are in U.S. dollars.
International Access Numbers activation cost:
- UNIVERSAL: $500 per number.
- INTERNATIONAL SERVICE: $200 per country.
- GLOBAL $200 for all countries.
Terms and Conditions
For the Direct Virtual Office only answered calls are charged.
For Automated Switchboard Service, you are charged the moment your automated
switchboard answers for a minimum of 1 minute. The cost per minute of
the time spent inside the switchboard will be charged at the same rate as calls
to destination.
All rates are billed per minute and Duocom is not responsible for wrong number calls
to their International Access Number.
We are looking forward to work with you and improve on your telecom needs. Thank
your time and interest.
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